Terms & Conditions

FREE delivery in Te Awamutu/Kihikihi Township Monday, Wednesday & Friday between the hours of 4.00-5.30pm. Apply for a coupon code in the contacts.

FREE shipping on online purchases $70.00 nz & over

Applies to online purchases only in NZ & exclusions are;
Aquariums & Cabinets
Terrariums & Cabinets
Large Parrot Cages
Frozen Food
Grit 20kg

Privacy Policy:
All the products sold via ReptileZ Pet Suppies Ltd online site are sold subject to the following terms and conditions.
1.0 Definitions:
Customer - means you and all other persons who purchase the products while you are connected to the site.
Gst - means goods and services tax at the current rate.
Goods - means all the goods for sale on ReptileZ Pet Supplies Ltd online site.
ReptileZ Pet Supplies Ltd - means ReptileZ Pet Supplies Ltd, who is the seller of the products for sale via ReptileZ Pet Supplies Ltd.
ReptileZ Pet Supplies Ltd online site - means this internet/web site owned by ReptileZ Pet Supplies Ltd.
2.0  Security:
ReptileZ Pet supplies Ltd will take all reasonable precautions to ensure that there is no unauthorised access to this site. ReptileZ Pet Supplies Ltd shall not be liable for any claims or damages however arising from any unauthorised access.
3.0  Prices:
Prices displayed for goods are correct at the time of publication and are valid only for purchases made through this site.
Prices as displayed may differ to those available in the ReptileZ Pet Supplies Ltd store. Where the price differs from that available at a ReptileZ Pet Supplies Ltd store the price as displayed on this site will be the price of any item purchased from this site.
Prices listed are in New Zealand dollars and are inclusive of GST.
Please note we reserve the right to alter prices at any time and for any reason. If this should happen after an order has been placed then the customer will be advised of the change and will be given the option to either cancel or continue the transaction at the adjusted price.
4.0  Product availability:
We can order in anything available that's not in stock may just be a delay in delivery.
We will try our utmost to fulfill any order placed, however ReptileZ Pet Supplies Ltd shall not be liable to any person should we be unable or refuse to supply the goods ordered for any reason.
No back orders at all.

5.0  Payment:
The customer shall make payment for any online order by credit card, direct credit or cheque.
6.0  Return of products or refunds:
A product maybe returned if they are faulty.
If goods are being returned due to a fault they must not be damaged any further.
Customers will need to provide proof of purchase (GST receipt) for any return of goods.
If a return is due to a shipping mistake, fault or damage customers will have 7 days from the date of receipt of goods to contact ReptileZ Pet Supplies Ltd.
If a return is made due to a shipping mistake, fault or damage any delivery costs to return those goods to ReptileZ Pet Supplies Ltd will be the responsibility of ReptileZ Pet Supplies Ltd. Where the customer has incurred any charges in returning those goods ReptileZ Pet Supplies Ltd will refund the customer upon receipt of a invoice/receipt for such delivery costs.
7.0 Warranties/Guarantees:
Except as provided in the Consumer Guarantess Act 1993 all warranties, descriptions, representations or advice given as to the fitness or suitability for any purpose, tolerance to any conditions, similarity to sample, merchant ability or otherwise, are expressly excluded. No agent or reprasentative is authorised to make any warranties or guarantees.
The customer shall ensure that the goods are not used for any purpose for which they are not suitable and shall be responsible for using all necesary skill and care in handling and using the goods.
The customer acknowledges and agrees that ReptileZ Pet Supplies Ltd accepts no obligation or liabilty for any advice given and all such goods are accepted by the customer entirely at the customers risk.
Some goods supplied come with guarantees of quality starting from the date of receipt of those goods by the customer.
Where goods are deemed to be faulty, ReptileZ Pet Supplies Ltd may at their sole discression either repair or replace the item. Where ReptileZ Pet Supplies Ltd decides to replace the item it will use its best endeavours to replace the item with an identical item. Where an identical item cannot be supplied, ReptileZ Pet Supplies Ltd will provide an item of similiar quality where there will be no adjustment to the purchase price of the original product.
8.0 Liability:
Any liabilty that may arise whether in contract, tort or otherwise for any loss, damage or injury, directly or indirectly from any defect in or non-compliance of the goods supplied or any other breech of obligations here under shall not exceed an amount equal to the price paid by the customer for those goods.
If the performance by ReptileZ Pet Supplies Ltd of any of it's obligations under the Terms and Conditions of this site is prevented by reason of " force majeure" ( including without limitation fire, accident, natural disaster, act of God or any law, order, proclamation, regulation, demand or requirement of any Government or Government agency, strikes, labour disputes, shortage or unavailability of product, delay in transit, electricity or communication failures, or other causes beyond the reasonable control of ReptileZ Pet Supplies Ltd). ReptileZ Pet Supplies Ltd shall be excused from such performance to the extent that such performance is prevented by the above conditions.
9.0 Privacy:
ReptileZ Pet Supplies Ltd respects your personal information and takes all reasonable care to ensure that any personal information remains confidential. Any information collected will only be used to complete the transaction entered into by the customer.
The use of this website and these Terms and Conditions shall be governed by the laws of New Zealand. Any legal action arising out of its use shall be bought and enforced under the laws of New Zealand and shall be within the exclusive jurisdiction of the courts of New Zealand.
ReptileZ Pet Supplies Ltd reserves the right to, at any time, vary these Terms and Conditions.


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