Delivery Charges:

Prices for products listed do not include cost of delivery. This is added on at the checkout page of ReptileZ Pet Supplies Ltd. All products sold via ReptileZ Pet Supplies Ltd online site are shipped in accordance with ReptileZ Pet Supplies Ltd delivery policy. Pickup is available for large items that cannot be shipped.

FREE shipping on all orders over $70.00 *conditions apply see our terms & conditions page.

Overweight items may have extra charges over the standard prices charged.

Goods not delivered until payment is received in full.
Goods will not be delivered to a customer until payment for the order has been received in full. This will only be following confirmation by our bank that payment in full has been accepted. For credit card and direct credit payment, this is generally within 24 hours of order acceptance.
For cheque this is generally 3-5 working days after receipt of payment.

Right to withhold delivery.
ReptileZ Pet Supplies Ltd may at their sole discretion withhold delivery of all or part of any order for any reason whatsoever.

We endeavour to ensure that goods are delivered to the delivery address as specified by the customer in an acceptable quality and in a timely basis. ReptileZ Pet Supplies Ltd will not be liable in any way or under any circumstance for any delays in the delivery of the goods.
Delivery will be deemed to have been completed when the goods have been delivered to the delivery address as specified by the customer.
We are not responsible for the loss or damage to goods that are delivered to an incorrect address.
Upon receipt of your goods DO NOT sign receipt for them until you have checked they are in good condition. Your signature releases the carrier and they will deny any claim.
Should you feel that your goods do not arrive in good condition, please contact us.

Approximate NZ Delivery Times
North Island Town Address – 2 to 3 Working Days
North Island Rural Delivery – 3 to 5 Working Days
South Island Town Address – 3 to 4 Working Days
South Island Rural Delivery Address – 4 to 5 Working Days


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